To harness the work done and increase productivity in organizations, it is essential to understand how to manage business processes. This course explores the need for managing business processes and how process modeling, mapping, and analysis are all parts of a larger framework for achieving higher quality through Business Process Management and Improvement. You will explore the essential steps to process mapping and the critical success factors of continuously improving your operations.
The course provides a practical framework for you to understand and model business processes and describes how to develop and continuously improve a variety of process types. The course also provides a step-by-step approach to effectively analyze processes to ensure that business process models accurately reflect reality and include stakeholder requirements. The concepts during the course are transferred by means of short, focused presentations which are joined with practical learning workshop sessions.